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Frequently asked questions

LimonX allows you to buy e-gift cards, vouchers, prepaid card top-ups using your cryptocurrencies.

Choose your product, select the cryptocurrency you want to pay with and confirm the order.
You will receive all necessary instructions to use your vouchers by e-mail as soon as the transactions is confirmed.

For any refund query please contact our support at support@limonx.io or on Discord and Telegram.

We will always answer you immediately if we are online and available. If not, we usually reply within a few hours, but please allow up to 24 hours.
We do our best to support our customers but we are humans, and humans sometimes need to sleep !

As soon as your transaction is confirmed, your product is instantly sent by e-mail.
On very rare occasions it could take up to 24 hours due to availability or technical issues.
Feel free to get in touch with our support so we can investigate.

It mostly depends on the cryptocurrency you chose to pay with. It can happen because of network congestion or wrong estimation of transaction fees by your wallet provider.You can email us at support@limonx.io or on Discord and Telegram.
Please provide all useful order info that you have (order ID, email address) and we will look into it.

It mostly depends on the cryptocurrency you chose to pay with.
It can happen because of network congestion or wrong estimation of transaction fees by your wallet provider.

What are the cryptocurrencies I can use on the platform ?
LimonX accepts 13/15 different cryptocurrencies :
Bitcoin (BTC), Bitcoin Cash (BCC), Ethereum (ETH), Litecoin (LTC), Monero (XMR), Zcash (ZEC), Neo (NEO), Ripple (XRP), Lisk (LSK), Komodo (KMD), Xem (XEM), VerteCoin (VYC), DigiByte (DGB), LimonXcoin (LMXC available mid 2019)

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